Returns and exchanges

1.1. Goods of proper quality may be exchanged or returned within 30 calendar days of the date the Order was received.

1.2. The Law of the Republic of Kazakhstan On the Protection of Consumer Rights allows fourteen days for this; the Seller has extended it to 30 days of its own accord, as Article 30 of that Law permits.

2.1. The item has not been worn: no marks of wear on the sole or the upper, and it has not been washed or dry-cleaned.

2.2. Its saleable appearance and properties are intact, along with the factory labels and seals.

2.3. The original packaging — box or dust bag — is intact, where it came with the item.

2.4. There is proof of purchase: a receipt, a delivery note or an order number. If it has been lost, the purchase can be evidenced in another way, including the Seller's own record of the order.

2.5. Try shoes on a clean, level surface: marks of outdoor wear cost the item its saleable appearance and make a return impossible.

3.1. Goods of proper quality on the list in Article 30 of the Law of the Republic of Kazakhstan On the Protection of Consumer Rights may not be exchanged or returned — of what the Site sells, that means underwear and hosiery.

3.2. The restriction does not apply to defective goods: those can be returned in any case.

4.1. Write to houseofsafetykz@gmail.com or reply to the order confirmation. Give the order number and say what you are sending back. A reason is not required, though it helps us make better things.

4.2. We will agree how to ship it. Return shipping within the Republic of Kazakhstan is paid by the Seller.

4.3. Pack the item so that it survives the journey. Do not use the shoe box as the shipping box and do not tape it shut on the outside.

4.4. Once the parcel arrives we inspect the item within two working days and tell you the outcome.

5.1. An item is exchanged for the same one in another size or colour where it is in stock. Any difference in price is paid or refunded.

5.2. If the same item is not in stock, the exchange is made within ten calendar days of the request, or, at the Buyer's choice, the amount paid is refunded.

6.1. Money is returned by the same means it was paid, or by transfer to the Buyer's bank account.

6.2. The refund is made within ten calendar days of the date the Seller received the item back and confirmed that the conditions were met.

6.3. The price of the item is refunded. Delivery cost is refunded where the Buyer returns the whole Order or where the Goods proved defective.

7.1. If a defect appears after receipt, write to houseofsafetykz@gmail.com and attach photographs. The claim is handled as the Law of the Republic of Kazakhstan On the Protection of Consumer Rights provides.

7.2. For defective Goods the Buyer may choose to demand replacement, a proportionate reduction in price, free repair of the defect, or a refund of the amount paid.

7.3. The Seller bears the cost of shipping defective Goods in both directions.

8.1. Write to houseofsafetykz@gmail.com — we answer on working days.